Shopping Guide

APIZ POLICY

🚚Shipping : FREE

  • Free shipping nationwide (mainly shipped by Japan Post)
  • If customs clearance fees or duties are incurred, they will be borne by the customer. *This rarely occurs due to the use of international e-packets.
  • The product is folded and packed. There may be slight creases.
  • When purchasing multiple items, they may be shipped separately due to differences in delivery times.

📦About Shipping

  • Ships within 7-14 business days ( excluding weekends and holidays ) from order date
  • May be earlier or later / Cancellation possible after 45 days
  • Date and time cannot be specified
  • Once in stock, we will ship as soon as possible

🔍How to check delivery status

  • You can track your order using the shipping slip number (10-12 digits) listed in the shipping completion email.
  • Check the status with Japan Post tracking service

✉️Order confirmation email/Shipping completion email

  • Sending domain: @apiz.shop (please allow receiving settings)
  • Inquiry response: within 1-3 business days
  • If you don't receive an email: Contact us again using a different email address, or chat/LINE
  • Add LINE here
  • If we need to confirm the details, such as when you place multiple orders in a short period of time, we will contact you by email. If you have your email settings blocked, your order will be confirmed as is.

📮Unknown address, product storage, product price

  • Returned due to unknown address/long-term absence → Re-shipped after additional shipping charges are incurred (Estimated arrival time: 7-14 days )
  • Returned items will be stored for 20 days. If the period is exceeded, a 40% handling fee will be deducted. Items will not be reshipped after the period has expired.
  • Returns without permission will not be resent or refunded.
  • We will not contact you by phone
  • Prices vary depending on purchasing conditions, etc. We will not compensate for any price differences or make additional charges after an order has been placed.

🔄Returns , exchanges, and order cancellations

  • Returns are accepted only for defective/wrong order items
  • Cancellations must be made within 24 hours of payment
  • Please contact us within 3 days of receiving the item to return or exchange it (required information: order number, name, product number, reason for exchange)
  • Size exchange is limited to one time . One-size items are not eligible.
  • Returns due to customer convenience: Customers will be responsible for packaging fees, round-trip shipping fees, payment fees ( 3.6% ), and bank transfer fees for refunds.
    • Packaging fee: 10% of the product price per item ( a flat rate of 500 yen for items under 5,000 yen )

⚠️Initial defective/wrong delivery

  • Initial defects: Please contact us within 3 days of the arrival date with a photo of the defect attached.
  • Incorrect delivery: Contact us with a photo attached → Return with cash on delivery → Exchange will be sent after arrival
  • Replacement shipping may take 2-4 weeks (depending on manufacturer circumstances and customs clearance)
  • In case of out of stock or discontinued product , refund will be made by bank transfer.

🖤Notes about exchanges and returns

  • Minor uneven stitching and fraying, which are typical of overseas products, are not considered initial defects.
  • Due to cutting, the pattern may differ from the photo (returns are not accepted for any reason).
  • Measurement error of ±2 to 3 cm is within the allowable range.
  • Differences in color due to differences in display environment are not included (except for obvious differences)
  • Returns are not accepted even if the item does not arrive in time for the intended wear date.
Conditions for non-returnable/exchangeable items
  • Contact for more than 3 days including the arrival date
  • If there is no return within 10 days of contact
  • The condition is different from when it was shipped (smell, wear, etc.)
  • Missing tags and accessories
  • Products that show signs of use

📝Cooling -off period

This site is a mail order site, so the cooling-off period does not apply .